10 Questions to Ask Before Hiring a Cleaning Company

Not all cleaning services are created equal. Asking the right questions before hiring can help ensure you find a professional, trustworthy fit.

1. Are You Licensed, Bonded, and Insured?

A legitimate company should have documentation proving they’re licensed and insured to protect you in case of accidents or damage.

2. Do You Background-Check Your Employees?

Ensure the company screens their employees for safety and reliability.

3. What Services Are Included in the Quote?

Included Services
Clarify what's included to avoid surprise charges.

Confirm what the quote covers—cleaning types, rooms, extras—and get it in writing.

4. Do You Provide Supplies or Use Mine?

Cleaning Supplies
Check whether you need to provide cleaning supplies or if they bring their own.

Ask what they provide and if you can request specific products.

5. Can I Get a Customized Cleaning Plan?

Every home is different—see if they can tailor service to your needs.

6. What’s Your Cancellation and Rescheduling Policy?

Look for flexibility and fair notice periods to avoid extra fees.

7. How Do You Handle Damaged or Missing Items?

They should have clear procedures and insurance for incidents.

8. Can I Request the Same Cleaner Each Visit?

Same Cleaner Request
Consistency builds trust and comfort with your cleaning team.

It helps maintain consistency and builds trust.

9. How Do You Handle Feedback or Complaints?

They should have a system for resolving issues and accepting input.

10. Do You Have References or Online Reviews?

Online Reviews
Look for real experiences to gauge reputation and performance.

Check Google, Yelp, or ask for references to evaluate credibility.

Final Thoughts: Make an Informed Decision

Choosing the right cleaning service means asking the right questions. A reputable company will welcome them—and answer with honesty.